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Always-On Support for a
Global Customer Base

Spakto AI is a global chat assistant that keeps your business in orbit with seamless communication, instant responses, and smarter support across 30+ languages.

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Trusted by 500+ Global Teams

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Microsoft
Notion
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Quickfind answers

Incident Response

Raise a P0/P1 incident, activate the war-room bridge, and reach our on-call commander in under 15 minutes.

SLA & Response Times

Understand our guaranteed P0, P1, and P2 response SLAs and what each tier covers for your team.

Platform Setup

Everything you need to onboard your environment into the Spakto platform and configure your workspace.

Running a Pentest

How scoping, rules of engagement, reporting, and remediation retesting work on a Spakto assessment.

Vulnerability Tracker

Track, manage, and remediate CVEs using the Spakto vulnerability database with live NVD and CISA KEV feeds.

Email a Specialist

Send a message to security@spaktolabs.com — triaged within 4 hrs by a named engineer with full context.

Career Placement

Apply for red team, SOC analyst, and GRC roles. Our careers team reviews profiles within 48 hours.

Live Chat & Bots

Instant AI-assisted triage via three specialised bots — Security Support, Placement, and Service Enquiry.

Support Tiers

Response guaranteed at every severity level

Contractual SLAs backed by a 24/7 on-call team. Select a priority tier to see coverage details.

P1 · Enterprise Priority

High-severity incidents, compliance breaches & pentest findings

⏱
Response SLA
< 4 hours
  • Named senior support engineer assigned
  • Guided remediation roadmap with tracking
  • Threat intelligence briefing on live IOCs
  • Quarterly security posture review sessions
  • Compliance gap analysis & remediation advisory
  • Priority portal, email & scheduled call access

When to use this tier

High-severity pentest findings · Compliance breach · Critical CVE in production · Security incident affecting < 25% systems

Escalation path

Initial Contact
Portal + email
L1 Triage Analyst
Validates severity & scope
Senior IR Engineer
Named engineer
Incident Commander
War-room activated

Incident Response Process

Structured response. Zero guesswork.

Our 5-phase IR playbook is modelled on NIST SP 800-61r2 and refined across 200+ engagements.

01
Detection
0 – 5 min

Telemetry from SIEM, EDR, and network sensors is correlated in real-time. ML-based scoring filters noise and flags high-fidelity alerts for human review.

Tooling & Methods

SIEM correlationEDR telemetryNetwork IDS

Phase timeline

T+0T+24hr
02
Triage
5 – 15 min

Senior analyst validates the alert, assigns CVSS 4.0 severity with business-impact weighting, appoints an incident commander, and notifies stakeholders.

Tooling & Methods

CVSS 4.0MITRE ATT&CKWar-room bridge

Phase timeline

T+0T+24hr
03
Containment
15 – 45 min

Lateral movement blocked at network and endpoint layer. Affected assets isolated. Evidence preserved under forensic chain-of-custody before any remediation.

Tooling & Methods

Firewall ACLsEDR isolationForensic imaging

Phase timeline

T+0T+24hr
04
Eradication
1 – 4 hrs

Root cause identified via memory forensics, log timeline reconstruction, and TTP mapping against MITRE ATT&CK. Malicious artefacts removed, vulnerabilities patched.

Tooling & Methods

Volatility / memoryYARA rulesThreat intel feeds

Phase timeline

T+0T+24hr
05
Recovery
4 – 24 hrs

Clean-state restoration from verified backups. Hardening controls deployed. Full incident report with executive summary, IOC list, and lessons-learned delivered.

Tooling & Methods

Verified backup restoreCIS HardeningFull IR report

Phase timeline

T+0T+24hr

Contact Channels

Four ways to reach us. One SLA.

Choose the right channel for your severity level. Every route ends with a qualified specialist.

🚨
Emergency Hotline
P0 critical incidents only
Connects directly to the on-call incident commander. Available 24/7/365 — no IVR, no hold music.
Call Emergency Line
✉️
Email a Specialist
P1–P2 enquiries
security@spaktolabs.com — triaged within 4 hrs by a named engineer. Include environment context for faster resolution.
Send Email
💬
Live Chat Widget
Instant AI-assisted triage
Three specialised bots: Security Support, Placement Request, and Service Enquiry. Escalates to a human analyst when needed.
Open Chat
🖥️
Support Portal
Self-service ticket management
Full ticket history, SLA tracking, knowledge-base search, playbook library, and scheduled consultation booking.
Access Portal
Why Spakto?

Never Lose a Customer to
Communication Again

Three reasons why global teams choose Spakto over traditional support.

Instant Response. Every Time.

Customers get answers in seconds, not hours. No more lost conversations. No more missed opportunities.

Support That Speaks Every Language.

Customers get answers in seconds, not hours. No more lost conversations. No more missed opportunities.

Scale Without Breaking Your Team.

Automate 80% of routine conversations. Free your team to handle complex issues. That's intelligent scaling.

How It Works

Get Started in 4 Simple Steps

From zero to global support—faster than you think.

1 —

Connect

Link your chat channels. Copy & paste one code. Done in 5 minutes.

2 —

Configure

Customize Spakto's personality & knowledge. Upload FAQs, product info, brand guidelines.

3 —

Launch

Go live with instant 24/7 support. Your customers see instant responses, any time.

4 —

Scale

Watch your efficiency soar. Analyze conversations. Improve continuously.

Auto-advancing
spakto-integration.js
// Spakto AI Integration
<script src="spakto.js"></script>

const spakto = new Spakto({
  apiKey: "sk-spk-••••••••••••",
  channels: ["website", "whatsapp"],
  theme: { primary: "#10b981" },
});

spakto.init(); // ✓ Connected
Step 1 of 4

Common Questions

Frequently asked questions

For P0 critical incidents, a senior incident responder contacts you within 15 minutes via your registered emergency line. The call confirms scope, activates the war-room bridge, and assigns a dedicated incident commander. For P1 enterprise priority, contact is within 4 hours with a named support engineer. All P0 responses are guaranteed regardless of time zone or day of week.

Accreditations
ISO 27001
Certified
SOC 2 Type II
Audited
CREST
Accredited
GDPR
Compliant
OSCP
Certified
OSCE3
Expert Level
CRTP
Red Team

Ready to Revolutionize Your
Security Operations?

Discover how Spakto's expert-led security support can transform your SOC into an autonomous powerhouse. Contact us today for a personalized demo and see the future of security in action.

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