Billions of PII Records.
Payments at Every Touchpoint.
Constant Availability Pressure.
Travel and hospitality companies process more personal and payment data per transaction than almost any other sector, while operating reservation systems and booking platforms that cannot tolerate downtime. Loyalty programme fraud, booking platform attacks, and payment card skimming are endemic — and airlines face additional nation-state interest due to passenger manifest data.
of travel industry attacks target customer PII and payment card data
average cost of a travel sector data breach in 2024
loyalty programme accounts compromised through credential stuffing annually
increase in travel sector ransomware attacks since 2021
The adversary reality
for Travel & Hospitality.
Understanding who is targeting your sector — and how — is the foundation of an effective security programme. These are the primary threat actors, campaigns, and techniques recorded against travel & hospitality organisations in the last 12 months.
Credential stuffing against loyalty and booking platforms
Payment card skimming on web booking flows
Ransomware targeting reservation and property management systems
Passenger manifest data theft by nation-state actors
of travel industry attacks target customer PII and payment card data
average cost of a travel sector data breach in 2024
loyalty programme accounts compromised through credential stuffing annually
increase in travel sector ransomware attacks since 2021
Security pressures unique
to travel & hospitality.
Every security challenge in travel & hospitality has specific context, specific consequences, and specific adversaries. Generic security programmes don't address them.
Booking Platform Availability
Airline reservation systems and hotel booking platforms generate revenue every second. Any disruption — whether from DDoS, ransomware, or infrastructure failure — has immediate, quantifiable revenue impact measured in millions per hour.
Loyalty Programme Fraud
Frequent flyer and hotel loyalty programmes hold accounts worth thousands of dollars in redeemable value. Credential stuffing, account takeover, and points fraud represent hundreds of millions in annual losses for the industry.
Payment Card Data Security
Online booking flows, POS systems, and property management integrations create multiple points where payment card data can be intercepted. JavaScript skimming attacks (Magecart-style) on booking pages are increasingly sophisticated.
Passenger Data & Manifests
Airlines hold highly sensitive passenger data including passport numbers, travel patterns, and biographical information. Intelligence agencies and criminal actors specifically target this data — and regulatory requirements vary significantly across jurisdictions.
Property Management Systems
Hotel PMS platforms integrate with dozens of third-party services — OTAs, channel managers, payment processors, and keycard systems. This integration complexity creates numerous attack paths that bypass primary perimeter controls.
Purpose-built solutions
for travel & hospitality.
Each service is calibrated to the specific threat actors, regulatory environment, and operational constraints of your sector — not repurposed from a generic programme.
Comprehensive security testing of booking platforms, loyalty systems, and payment flows
- Web application penetration testing of online booking and customer portals
- Loyalty programme API and account takeover resistance testing
- Payment card data flow and PCI-DSS compliance testing
- Mobile application security assessment for customer and operational apps
24/7 threat monitoring calibrated for travel sector attack patterns and threat actors
- Credential stuffing and account takeover detection at booking platform scale
- JavaScript skimming injection detection on web payment pages
- Reservation system and PMS anomaly detection
- Passenger data access monitoring and exfiltration prevention
PCI-DSS v4.0 and GDPR compliance programme design for travel organisations
- PCI-DSS v4.0 gap assessment and remediation roadmap
- GDPR passenger data processing review and privacy impact assessments
- Third-party OTA and channel manager security due diligence
- Security awareness training for front-desk and reservations staff
Frameworks
we align to.
We don't just advise on compliance — we build security programmes that satisfy regulatory requirements as a by-product of genuine security posture improvement.
PCI DSS v4.0
Mandatory for all travel businesses processing payment cards. Version 4.0 significantly strengthens e-commerce and web application security requirements, including new controls for client-side script management.
GDPR & Passenger Data
Travel companies must comply with GDPR for EU passenger data. This includes lawful basis for profiling, data subject rights, 72-hour breach notification, and data transfer restrictions for international reservations.
EU PNR Directive
Airlines operating in the EU must collect and transmit Passenger Name Record data to national authorities. Security of PNR systems and data retention practices must meet directive requirements.
IATA Cybersecurity Standards
The International Air Transport Association provides cybersecurity guidelines for airlines covering network security, access control, system integrity, and incident response for aviation IT environments.
Measurable results across
travel & hospitality engagements.
Loyalty account takeover rate
Behavioural analytics and anomaly detection on loyalty platform authentication significantly reduce successful credential stuffing and account compromise
Payment skimming detection
Continuous monitoring of booking page JavaScript integrity enables near-instant detection and blocking of Magecart-style client-side skimming injections
Payment compliance maintained
Full PCI-DSS v4.0 compliance posture across booking platforms, POS integrations, and property management system payment flows
Secure your travel & hospitality
operations today.
Our security team will map your adversary threat profile, identify the highest-risk attack paths specific to travel & hospitality, and design a programme aligned to your operational constraints and regulatory requirements.