Privacy Policy

1. Information We Collect

• Personal identification information (name, email address, phone number, etc.) that you voluntarily provide when registering or contacting us.
• Usage data such as IP address, browser type, pages visited, time spent on pages, and other diagnostic data collected automatically.
• Cookies and tracking technologies to enhance your experience on our platform.
• Payment information processed securely through our third-party payment processors (we do not store full card details).
• Communications you send us, including support requests and feedback.

2. How We Use Your Information

• To provide, operate and maintain our services and platform.
• To improve, personalize and expand our services based on usage patterns.
• To communicate with you, including sending updates, security alerts and support messages.
• To process your transactions and manage your account.
• To monitor usage of our services and detect, prevent and address technical or security issues.
• To comply with legal obligations and enforce our terms and policies.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the specific context in which we collect it. We rely on: your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests where these are not overridden by your rights.

4. Data Sharing and Disclosure

• We do not sell, trade or rent your personal information to third parties.
• We may share data with trusted service providers who assist us in operating our platform, subject to strict confidentiality obligations.
• We may disclose your information where required by law, regulation or legal process.
• In the event of a merger or acquisition, your data may be transferred to the acquiring entity.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymise it.

6. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) for such transfers in compliance with applicable data protection laws.

7. Your Privacy Rights

• Right to access – you may request a copy of the personal data we hold about you.
• Right to rectification – you may request correction of inaccurate or incomplete data.
• Right to erasure – you may request deletion of your personal data under certain circumstances.
• Right to restrict processing – you may request that we limit how we use your data.
• Right to data portability – you may request transfer of your data in a machine-readable format.
• Right to object – you may object to our processing of your data based on legitimate interests.
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

8. Security

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact our Data Protection Officer at: privacy@spakto.com or by writing to Spakto Technologies, Legal Department.